About the job
Ninewells Hospital, a premier institution dedicated to woman and child care, is currently expanding its front-office team and seeking talented candidates to fill the position of Customer Relations Associate.
Working in the healthcare industry offers a unique blend of professional growth and personal fulfillment. As a Customer Relations Associate at Ninewells Hospital, you will serve as the primary brand ambassador, welcoming patients, guests, and visitors while providing exceptional assistance and clear communication. If you possess outstanding interpersonal skills, a pleasing personality, and a genuine desire to care for people, this job opportunity provides the ideal platform to step into a professional, supportive, and dynamic hospital environment in Colombo, Sri Lanka.
Job Details:
* Company Name: Ninewells Hospital
* Position: Customer Relations Associate
* Job Category: Healthcare / Customer Service / Administration
* Job Location: No. 55/1, Kirimandala Mawatha, Narahenpita, Colombo 05, Sri Lanka
* Industry: Private Healthcare Services
* Age Limit: 22 to 25 years
* Work Type: Full-time (Includes Shift / Roster Basis work, including Night Shifts)
* Employment Type: Permanent / Contractual
* Target Audience: Young professionals, entry-level job seekers, customer service specialists, and healthcare front-office workers in Sri Lanka.
* Closing Date: 2026.09.04
Requirements and qualifications
To qualify for the Customer Relations Associate position at Ninewells Hospital, candidates must meet the following eligibility criteria:
1. Age Requirement: Applicants must be between 22 and 25 years of age.
2. Communication Skills: Excellent command of spoken and written English and Sinhala is essential. Fluency or proficiency in additional languages (such as Tamil) will be considered a distinct advantage.
3. Voice and Tone: Excellent voice clarity, polite telephone etiquette, active listening capabilities, and a warm, service-oriented mindset.
4. Personality & Appearance: Must possess a charming, presentable, and pleasing personality with a professional demeanor suitable for a premier hospital setting.
5. Work Flexibility: Full willingness to work on a roster rotation system, which includes day shifts, evening shifts, and overnight/night shifts.
6. Teamwork & Demeanor: Must be a proactive team player with dynamic leadership traits, positive energy, strong problem-solving capabilities, and the ability to work under pressure.
Key Responsibilities
* Welcoming and guiding incoming patients, guests, and visitors to the correct service counters, departments, or consulting rooms immediately upon arrival.
* Maintaining high standards of customer service and front-desk hospitality in assigned areas of the hospital.
* Interacting professionally and courteously with patients to guarantee a smooth, comfortable, and pleasant healthcare experience.
* Establishing and sustaining positive relationships and rapport with visitors, family members, and medical staff.
* Coordinating seamlessly with internal hospital departments, doctors, nursing staff, and administrative teams to keep operational workflows smooth.
* Managing patient inquiries, requests, and concerns quickly, efficiently, and with utmost empathy.
Job benefit
* Remuneration: Highly attractive salary package tailored to match the candidate's qualifications, expertise, and performance.
* Career Advancement: Ample pathways for professional growth, career progression, and leadership development within Sri Lanka’s leading private healthcare network.
* Work Environment: A healthy, inclusive, supportive, and modern work environment equipped with modern facility management technology.
* Training & Skill Building: Continuous learning, structured training modules, and skill enhancement programs designed to boost your long-term hospitality and administrative career.
* Recognition & Wellness: Comprehensive employee wellness initiatives, performance recognition perks, and employee welfare programs.
Other details
* Contact Number: +94 70 635 0103
* Email Address: careers@ninewellshospital.lk
* Official Website: www.ninewellshospital.lk
* Address: Human Resources Department, Ninewells Hospital, No. 55/1, Kirimandala Mawatha, Narahenpita, Colombo 05, Sri Lanka.
How to Apply
If you meet the criteria and want to become a valued member of the Ninewells family, submit your updated Curriculum Vitae (CV) along with the contact information of two non-related referees directly to careers@ninewellshospital.lk. Ensure your email subject line clearly specifies "Application for Customer Relations Associate".
Disclaimer
This job vacancy advertisement is published solely for educational and informational purposes to help Sri Lankan job seekers locate legitimate employment opportunities. We are an independent Sri Lankan job portal and do not recruit, hire, or process applications directly on behalf of Ninewells Hospital. We never charge job seekers any fees or payments for applying or securing job interviews. Please ensure that all your communications and resume submissions are sent directly to the official company contact channels provided above.
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