About the Job
The Institute of British Examinations (IBE) is currently expanding its operational team in Sri Lanka and seeking qualified, dedicated individuals to join its branch in Negombo. As a leading Cambridge English Examination preparation centre registered under the British Council, Sri Lanka, IBE plays a vital role in elevating educational standards, providing students with world-class English language training, and preparing candidates for globally recognized qualifications.
To support its day-to-day administrative workflow, customer engagement, and digital record management, IBE Negombo is inviting applications for two crucial roles: Administrative & Customer Support Officer and System Update & Data Entry Officer. Joining the IBE team offers professionals an exceptional opportunity to work in a dynamic, student-centric educational environment that values efficiency, professional communication, and academic excellence. Whether you specialize in direct client relations, front-office operations, or precise database maintenance, these positions provide a solid foundation for building a successful career in educational administration.
Job Details
• Hiring Organization: Institute of British Examinations (IBE)
• Location: IBE Negombo, Sri Lanka
• Offered Positions:
1. Administrative, Customer Support Officer
2. System Update & Data Entry Officer
• Industry: Education / Language Examination Centre
• Job Type: Full-time / Regular
• Target Candidates: Individuals residing in Negombo or nearby areas (preferred)
• Application Channel: Email submission
1. Administrative, Customer Support Officer - Role & Responsibilities
The Administrative & Customer Support Officer acts as the primary point of contact for IBE Negombo, ensuring seamless communication between the institute, enrolled students, parents, visitors, and external partners.
Key Responsibilities:
• Communication Management: Handle customer inquiries, course details, and general requests professionally via phone calls, official email correspondence, and face-to-face interactions.
• Front-Office & Visitor Support: Provide top-tier customer service to prospective students, parents, and visiting dignitaries, addressing their concerns and guiding them through course offerings.
• Documentation & Filing: Manage office administration, official records, registration paperwork, and internal documentation systematically.
• Operational Coordination: Coordinate appointments, manage daily schedules, track incoming/outgoing correspondence, and ensure administrative workflows run without delay.
• Operational Assistance: Assist branch leadership with day-to-day office operations, routine administrative tasks, and logistics for examination sessions.
2. System Update & Data Entry Officer - Role & Responsibilities
The System Update & Data Entry Officer is responsible for maintaining the accuracy, integrity, and privacy of the institute’s administrative database, student portals, and examination records.
Key Responsibilities:
• Record Maintenance: Continually update, organize, and maintain detailed student records and profiles within the institute's central management system.
• Data Verification: Enter, verify, and cross-check precise data related to student profiles, course admissions, and external examination entries.
• Academic & Attendance Records: Monitor and record student attendance, update course registrations, and input academic evaluation results accurately.
• Report Generation: Generate weekly/monthly analytical reports and maintain structured digital documentation for internal audits and branch administration.
• Quality Control: Ensure complete data accuracy, correct database errors promptly, and enforce timely system updates across all administrative modules.
Requirements and Qualifications
Requirements for Administrative, Customer Support Officer:
• Communication Skills: Excellent verbal and written communication skills in English and Sinhala/Tamil, along with strong interpersonal skills.
• Computer Literacy: Proficiency in standard office applications, including MS Office (Word, Excel, PowerPoint), email handling, and web browser navigation.
• Work Ethic: Strong organizational, multitasking, and problem-solving abilities capable of working efficiently under tight timelines.
• Attitude: A positive, professional attitude coupled with a customer-first mindset.
• Professional Experience: Prior experience in office administration, customer service, or front-desk operations is considered a distinct advantage.
• Geographical Preference: Candidates based in Negombo or adjacent surrounding areas will be given preference.
Requirements for System Update & Data Entry Officer:
• Technical Proficiency: Excellent computer literacy, including intermediate-to-advanced knowledge of MS Office (especially Excel), database operations, email tools, and web applications.
• Typing Speed & Accuracy: Fast, highly accurate data entry capabilities with a commitment to minimal error rates.
• Detail Orientation: Exceptional attention to detail, analytical focus, and systematic organizational skills.
• Professional Experience: Prior experience in data entry, database management, digital archiving, or administrative work is an advantage.
• Geographical Preference: Candidates residing in Negombo or neighboring regions will be given preference
Job Benefits
• Career Growth: Opportunity to work with a reputed Cambridge English Examination preparation centre affiliated with the British Council, Sri Lanka.
• Professional Environment: Work within a modern, highly supportive, and professional educational atmosphere.
• Skill Advancement: Direct exposure to international education standards, administrative procedures, and specialized database management systems.
• Location Convenience: Ideal working location for residents in and around Negombo, saving daily commute time.
• Competitive Compensation: Attractive remuneration package commensurate with qualifications, skills, and industry standards.
Other Details & How to Apply
Interested and qualified candidates are invited to submit their updated Curriculum Vitae (CV) along with contact details of two non-related referees directly to the recruitment team.
Application Steps:
1. Prepare an updated CV detailing your educational qualifications, work experience, key skills, and contact details.
2. Specify the job title you are applying for ("Administrative, Customer Support Officer" or "System Update & Data Entry Officer") in the email subject line.
3. Submit your application via email to: careers@ibe.lk
4. Closing Date: 2026.08.24
Contact Information:
• Phone Inquiries: 076 817 1422 / 076 817 1428
• Official Website: www.ibe.lk
• Location Address: IBE Negombo Branch, Sri Lanka
Note: Early applications are encouraged as shortlisting will begin immediately. Only shortlisted candidates will be contacted for interviews.
Disclaimer
This job posting is provided for informational and educational purposes only to assist job seekers in Sri Lanka. All information, job duties, requirements, and contact details provided above are sourced directly from the official recruitment announcement of the Institute of British Examinations (IBE). Our website does not handle hiring, candidate selection, or recruitment fees directly. We strongly advise applicants to verify all contact details and deal directly with the employer via their official email address (careers@ibe.lk) or authorized phone numbers. Never send money or sensitive financial details as part of any job application process.
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