SLT-MOBITEL Job Vacancies 2026 - Customer Service Internship (Island-wide)

About the job

Sri Lanka Telecom (SLT) Group, widely celebrated as the undisputed digital technology leader in Sri Lanka, has officially launched its latest recruitment drive under the captivating headline, "DON'T MISS THE CALL – Join our team today!". As one of the most valuable blue-chip corporate entities in the country, the SLT Group commands a massive annual turnover exceeding Rs. 100 Billion. The group comprises Sri Lanka Telecom PLC alongside six dynamic subsidiaries, including its market-leading mobile arm, Mobitel (Pvt.) Ltd. Unified under the powerful, state-of-the-art brand identity SLT-MOBITEL, the conglomerate stands as a formidable force driving national connectivity, enterprise solutions, and digital lifestyle transformations across Sri Lanka.

To support its expanding customer touchpoints, Sri Lanka Telecom is offering a fantastic Customer Service Internship opportunity specifically tailored for motivated young individuals who have completed their G.C.E. Advanced Level (A/L) examinations and are eager to kickstart their corporate careers. As an intern within the SLT-MOBITEL corporate ecosystem, you will gain hands-on operational experience, undergo structured on-the-job training at official SLT customer service centers, and develop critical professional skills required to thrive in a dynamic, high-tech, and innovative work environment. If you possess a genuine passion for customer relations, active problem-solving, and technology, this program represents the perfect bridge to build a long-term, highly successful career path.

Job Details

As a Customer Service Intern at SLT-MOBITEL, your daily operational routine will center on client engagement, service facilitation, digital issue resolution, and operational support within busy SLT customer service centers. You will be immersed in real-world scenarios, learning to manage diverse customer needs while maintaining the high standards expected of a premier telecommunications provider.

Your primary operational focus areas, learning modules, and day-to-day duties will include:

1. Direct Customer Service and Relationship Building:

* Welcome and assist walk-in customers visiting SLT customer service centers, guiding them through various service desks and query channels.

* Provide accurate information regarding SLT-MOBITEL broadband packages, voice connections, PeoTV services, and mobile connectivity options.

* Assist customers in completing service registration forms, contract documentation, and digital account setups.

2. Operational Support and Problem Resolution:

* Handle initial customer inquiries, service requests, and bill payment procedures under direct supervision.

* Learn to navigate core CRM (Customer Relationship Management) software and enterprise systems to log customer issues, track service status, and verify account records.

* Coordinate with internal technical units and back-office teams to ensure swift resolution of service disruptions or billing inquiries.

3. Service Standards and Team Integration:

* Participate actively in structured on-the-job training modules conducted by SLT-MOBITEL industry experts.

* Maintain absolute professional etiquette, patient communication, and a solution-oriented mindset during high-volume customer interactions.

* Adhere strictly to corporate compliance guidelines, customer data privacy policies, and operational safety protocols at all customer touchpoints.

Requirements and Qualifications

SLT-MOBITEL is seeking energetic, passionate, and customer-focused young talent who demonstrate solid foundational academic achievements and a clear drive for continuous learning.

To qualify for consideration under this internship drive, candidates must satisfy the following eligibility criteria:

Mandatory Academic Criteria:

* G.C.E. Ordinary Level (O/L): Must possess six (06) passes at the G.C.E. (O/L) examination in one sitting.

* Core Subject Requirements: These passes must explicitly include Sinhala/Tamil, English Language, and Mathematics, accompanied by at least 03 credit passes obtained in that same sitting.

* G.C.E. Advanced Level (A/L) Status: Candidates must have finished their G.C.E. Advanced Level (A/L) examination.

Additional Qualification Advantage:

* Higher Education Expectations: Having good overall results in the G.C.E. (A/L) examination and expecting university entrance will be treated as an additional advantage during selection.

Core Soft Skills and Personal Profile:

* Passion for Service: A genuine passion for delivering exceptional customer service and resolving client problems.

* Communication Skills: Good verbal and written communication abilities to correspond effectively with diverse customers and internal teams.

* Adaptability & Drive: Eager to learn, highly adaptable, and capable of working productively inside a fast-paced, innovative corporate environment.

Job Benefits

Starting your corporate path through the SLT-MOBITEL Customer Service Internship unlocks a wealth of exclusive advantages, hands-on learning pathways, and financial allowances:

* Blue-Chip Branding on Resume: Gain the immense privilege of placing SLT-MOBITEL—a blue-chip giant with over Rs. 100 Billion annual turnover—on your professional profile, boosting your future career prospects.

* Daily Internship Allowance: Receive an attractive internship allowance of LKR 1,250 per day during the active in-plant training period.

* Official Corporate Certification: Upon successful completion of the program, participants will be awarded an official Internship Completion Letter, validating their professional experience.

* Comprehensive On-the-Job Training: Receive structured, high-quality training directly at SLT customer service centers from experienced industry leaders.

* Essential Skill Development: Develop critical real-world soft skills, including conflict management, professional negotiation, customer psychology, and enterprise system operations.

* Dynamic Work Environment: Immerse yourself in a supportive, technology-driven, and highly innovative corporate culture.

Other Details

To ensure your application is processed correctly by the human resources division, please review the official program terms and application instructions below carefully:

* Employer Name: SLT-MOBITEL (Sri Lanka Telecom PLC & Mobitel (Pvt) Ltd).

* Program Name: Customer Service Internship.

* Recruitment Authority: Chief People Officer, SLT-MOBITEL.

* Internship Duration: The program spans a total duration of 08 months.

* Work Assignment Structure: Work assignments will be conducted at official customer service centers, structured up to a maximum of 6 days per week.

* Financial Stipend: LKR 1,250 per day (paid during the in-plant internship period).

* Primary Application Channel: Applications must be submitted **online only**. Applications sent by post will **not** be accepted under any circumstances.

* Application Submission Guidelines: Complete the online application on your own, uploading your updated Curriculum Vitae (CV) together with clear scanned copies of all relevant certificates.

* Mandatory Documentation Rule: Applications submitted without supporting certificate copies will be rejected immediately.

* Application Deadline: Interested candidates must complete and submit their online applications within 10 days of the publication of this advertisement.

Working Type: full time
Location: Island-wide
Closing Date: 24.07.2026