HNB General Insurance Job Vacancies 2026: Junior Executive

About the Job

HNB General Insurance, widely recognized as a powerhouse in the Sri Lankan insurance landscape, is officially inviting applications from ambitious, dynamic, and career-driven individuals to fill the vacancy of Junior Executive – Motor Claims within its Operations Division. As a fully certified "Great Place to Work" and carrying a stable financial outlook with an 'A (lka)' rating by Fitch Ratings Lanka Limited, the company stands as a beacon of reliability and professional growth in the island. The corporate culture here revolves around their foundational philosophy: "Your Trusted Partner to Take on Tomorrow." Joining this dynamic team means becoming part of an organization that values integrity, progressive career path mapping, and operational brilliance.

The role of a Junior Executive within the Motor Claims division is fundamentally critical to maintaining the trust and operational integrity of the company. In the Sri Lankan general insurance sector, third-party and standard motor claims represent a massive volume of day-to-day legal and financial transactions. As a Junior Executive, you will not simply be processing documents; you will act as the key engine that manages the comprehensive lifecycle of insurance claims from the point of initial notification all the way to final fiscal settlement. This requires a balanced professional who understands both the legal technicalities of motor litigation and the empathetic side of customer service during distress.

Operating within the Operations Division means working in a fast-paced environment where decision-making, meticulous investigation, and external liaison happen simultaneously. The Sri Lankan insurance industry is strictly supervised, and keeping operations completely transparent and legally compliant is of paramount importance. By stepping into this position, you will have the unique opportunity to interact with legal experts, engineering surveyors, third-party claimants, and corporate management, providing you with an extensive corporate exposure that can accelerate your professional growth in the insurance domain.

Job Details

The day-to-day operations of a Junior Executive – Motor Claims involve a deep mix of investigative field coordination, office-based data management, technical negotiation, and regulatory compliance tracking. You will report directly through the operational hierarchy to ensure claims are managed economically, fairly, and swiftly.

Your core operational tasks and responsibilities include:

1. Claim Processing and Lifecycle Management:

* Efficiently handle and manage third-party motor insurance claims, taking ownership from the very first moment an accident notification is logged until the final fiscal settlement is reached.

* Review claim applications systematically to determine valid coverage scopes based on the specific parameters detailed in individual client insurance policies.

2. Investigation and Liability Assessment:

* Conduct detailed investigations regarding motor accidents to accurately assess legal liability and accountability.

* Ensure all elements of the claim align perfectly with the predefined policy terms, institutional frameworks, and conditions to mitigate corporate financial risk.

3. Stakeholder Coordination and Liaison:

* Act as the central communication link by coordinating continuously with external lawyers, professional automobile surveyors, and third parties regarding complex claim-related matters.

* Provide clear updates and briefs to the legal panel to ensure the company's positioning remains secure during disputes.

4. Litigation and Court Case Monitoring:

* Actively manage and monitor ongoing litigation procedures, ensuring that court cases, legal actions, and out-of-court settlements are handled efficiently.

* Prepare comprehensive legal and operational summaries, maintaining up-to-date documentation on every ongoing court case to prevent administrative lapses.

5. Reporting and System Maintenance:

* Prepare and submit highly accurate, detailed claim reports, statistical summaries, and mandatory documentation for divisional review.

* Maintain clean, organized, and authentic claim records while ensuring timely, real-time updates are entered into the core insurance software systems.

6. Settlement Negotiation and Customer Service:

* Engage in direct negotiations with third-party claimants, legal representatives, and external bodies to settle claims amicably while minimizing overall claim costs for the company.

* Deliver an excellent standard of customer service to policyholders, preserving strong, long-lasting professional relationships with clients, agents, and industry stakeholders.

7. Compliance and Ad Hoc Tasks:

* Ensure absolute, unwavering adherence to the statutory regulations set forth by the Insurance Regulatory Commission of Sri Lanka (IRCSL) as well as internal company guidelines.

* Perform any other relevant administrative or operational duties assigned by the management team as required by changing business demands.

Requirements and Qualifications

To secure this highly sought-after operational role at HNB General Insurance, candidates must possess a baseline of industry experience, specialized technical knowledge, and robust behavioral skills that enable them to operate under corporate pressure.

Prerequisites and Professional Experience:

* Minimum Industry Experience: A minimum of 3 years of professional experience within the insurance sector is mandatory. Preference will be heavily given to candidates who have spent these years specifically specializing in motor claims handling and processing.

* Domain Knowledge: A strong, foundational understanding of general motor insurance principles, third-party claim legalities, and domestic litigation procedures.

* Added Legal Advantage: Prior experience in handling complex legal documentation, managing court-related processes, and working with external legal counsels will be treated as an added advantage during the candidate screening process.

* Analytical Capability: A good, functional understanding of insurance policy wordings, policy endorsements, and standard claim settlement frameworks used within Sri Lanka.

Technical and Functional Skill Sets:

* Systems Literacy: High proficiency in utilizing standard Microsoft Office applications (such as Word, Excel, and PowerPoint) alongside a solid capability to quickly adapt to specialized corporate insurance databases and software systems.

* Soft Skills: Excellent communication and negotiation skills are required to navigate tough conversations with third-party claimants and legal representatives.

* Cognitive Skills: Strong analytical, strategic, and problem-solving abilities to dissect accident reports and identify potential fraudulent activities.

* Stress and Time Management: The proven ability to work effectively under intense corporate pressure, manage large volumes of claims simultaneously, and meet tight deadlines consistently.

Job Benefits

HNB General Insurance prides itself on creating a nourishing corporate home for its workers, ensuring that professional dedication is met with market-leading rewards and career support.

* Prestigious Career Portfolio: Working for an 'A (lka)' Fitch-rated company that is certified as a "Great Place to Work" adds incredible credibility to your professional profile and resume.

* Competitive Compensation: The selected executive will enjoy an attractive remuneration package complete with standard benefits, positioned competitively against the contemporary Sri Lankan banking and insurance market benchmarks.

* Dynamic Work Environment: Immerse yourself in a highly driven, positive, and modern office setting that promotes mutual respect, collaborative problem-solving, and professional ethics.

* Path to Leadership: The company actively promotes internal talent, offering clear, merit-based career progression paths from junior executive roles into senior divisional management.

* Comprehensive Training: Gain access to regular corporate training programs, legal seminars, and technical workshops to keep your understanding of modern insurance frameworks at peak levels.

Other Details

Candidates interested in applying for this opening must follow the structured application instructions carefully to ensure their profiles are successfully processed by human resources:

* Regulatory Framework: HNB General Insurance is a fully licensed entity operating under the authority of the Insurance Regulatory Commission of Sri Lanka (IRCSL), assuring candidates of an ethical employment experience.

* Mode of Submission: All applications must be sent digitally via email. Ensure your resume is comprehensive and up to date.

* Referee Requirement: Your CV must include the specific contact details of two non-related referees who can vouch for your professional character and past employment track record.

* Strict Timeline: Applications must be submitted within 05 days of the publication of this advertisement. Late submissions will not be fed into the corporate screening software.

* Application Subject: Ensure you explicitly mention the position name "Junior Executive – Motor Claims" in the email subject line to guarantee it reaches the correct hiring team within the Operations Division.

Working Type: full time
Location: Sri Lanka
Closing Date: 16.07.2026