Siyapatha Finance PLC Job opportunity

About the Job

Siyapatha Finance PLC, an eminent and highly trusted financial institution in Sri Lanka, has officially announced multiple job openings for dynamic individuals to join its expanding operations as Recoveries Officers and Recoveries Call Center Executives. Widely known as the fully owned, largest subsidiary of Sampath Bank PLC, Siyapatha Finance operates with immense corporate stability and structural strength. The company is a licensed finance entity formally approved by the Monetary Board of the Central Bank of Sri Lanka under the Finance Business Act No. 42 of 2011. Guided by a powerful vision to build solid paths for its workforce, the company invites ambitious job seekers under the corporate banner "Build Your Future with Siyapatha Finance".

Stepping into the debt recovery and collections team at Siyapatha Finance PLC positions you at the absolute core of the organization's risk mitigation and asset quality management. In the modern Sri Lankan financial sector, maintaining low non-performing accommodation ratios and securing efficient fund inflows are vital to overall institutional growth. The company is expanding its footprint by offering vacancies across multiple strategic regional hubs as well as its main call center operations. For field-based and branch-level roles, the institution is recruiting Recoveries Officers across several regional locations, including Ambalangoda, Deniyaya, Homagama, Mahiyanganaya, Mannar, Mathugama, Nikaweratiya, Thambuttegama, Warakapola, and Chilaw. Meanwhile, the central Recoveries Call Center operations will be based entirely at the modern office setup located in Colombo.

Operating inside this division requires an exceptional balance of strong verbal command, negotiation tactics, and customer service skills. Whether you are dealing directly with field clients to resolve long-standing payment defaults or handling high-volume telephone portfolios from the central hub, you will act as a key performance driver for the group. The company values individuals with an energetic mindset who can turn difficult conversations into productive payment agreements. If you are a performance-driven individual with excellent interpersonal charm, strong ethics, and a desire to align with a premier financial group backed by the legendary Sampath Bank PLC, this recruitment drive provides an excellent career path.

Job Details

The recruitment drive at Siyapatha Finance PLC covers two distinct operational paths within the recovery division, each designed to optimize collection performance and maintain pristine portfolio records.

For the position of Recoveries Officers (Regional Branches), your daily routine and core responsibilities include:

* Portfolio Risk Management: Monitor regional branch outstanding credit lines and execute timely recovery strategies to minimize bad debts.

* Customer Negotiations: Engage in professional, firm, and persuasive communication with default clients to establish realistic repayment schedules.

* Field Visits and Inspections: Travel actively across assigned local regions to conduct face-to-face meetings with borrowers and inspect financed assets.

* Branch Team Synergy: Collaborate closely with branch managers, credit analysts, and local recovery teams to meet strict monthly collection targets.

* Compliance Documentation: Record all client interactions, settlement agreements, and field reports in accordance with internal corporate guidelines.

For the position of Recoveries Call Center Executives (Colombo Hub), your daily routine and core responsibilities include:

* Tele-Collections and Outbound Calling: Execute continuous outbound telephone calls to customers with overdue balances to secure immediate payment commitments.

* Customer Service and Query Resolution: Address client inquiries regarding interest charges, payment options, and outstanding balances with premium customer care.

* High-Volume Portfolio Tracking: Manage internal customer relationship management databases efficiently to track promise-to-pay timelines.

* Call Center Performance: Achieve predefined daily call counts, talk time metrics, and collection conversion percentages set by unit supervisors.

* Cross-Functional Routing: Coordinate closely with field recovery officers to pass on critical client feedback and location updates.

Requirements and Qualifications

Siyapatha Finance PLC is actively hunting for result-oriented, resilient, and highly communicative professionals who possess an ideal blend of educational credentials and interpersonal strength.

Prerequisites and Qualifications for Recoveries Officers (Regional Branches):

* Professional Experience: Must possess a minimum of 2 years of solid working experience operating in a similar capacity within a bank or finance company.

* Academic Specialization: Possessing educational or recognized professional qualifications in Business Administration, Credit Management, or Finance would be viewed as a highly distinct added advantage.

* Personality Matrix: Must display a dynamic, highly self-motivated, and performance-driven personality capable of working outside a traditional office desk.

* Core Competencies: Exceptional verbal communication skills, strong field negotiation tactics, and dependable customer service skills.

Prerequisites and Qualifications for Recoveries Call Center Executives (Colombo Hub):

* Prior Exposure: Past working experience in customer service, tele-sales, or recovery-related call center roles is highly preferred.

* Foundational Education: Successful completion of the G.C.E. Advanced Level (A/L) examination across any stream.

* Language Proficiency: Strong verbal and written communication skills in Sinhala, Tamil, and/or English, allowing for fluent and smooth consumer interactions.

* Stress Resilience: Proven ability to work productively under pressure in a high-octane, fast-paced call center environment.

Job Benefits

Building your professional career path with a dominant player like Siyapatha Finance PLC brings unique career rewards, institutional prestige, and excellent long-term development.

* Elite Corporate Affiliation: Being the largest fully owned subsidiary of Sampath Bank PLC adds massive stability, market credibility, and professional value to your corporate profile.

* Broad Geographic Choice: With openings spanning across regional branches (Ambalangoda, Homagama, Chilaw, Mannar, etc.) and a central Colombo call center, candidates can choose paths that align with travel convenience.

* Performance-Driven Growth: Enjoy merit-based promotions and structural opportunities to move up into senior management, credit control, or legal recovery divisions.

* Structured Training and Development: Benefit from continuous internal workshops, advanced negotiation coaching, and training on compliance laws guided by industry veterans.

* Certified Workplace Standards: Work within an organization backed by professional standards, certified compliance frameworks, and an inclusive team culture that drives shared success.

Other Details

To ensure your application transitions smoothly into the human resource screening queue, please review and satisfy the official corporate submission protocols precisely:

* Employer Identity: Siyapatha Finance PLC (Subsidiary of Sampath Bank PLC).

* Corporate Head Office Address: Siyapatha Tower, No. 111, Dudley Senanayake Mawatha, Colombo 08, Sri Lanka.

* Official Corporate Helplines: 0117 605 605 / 076 375 9594.

* Official Web Domain: www.siyapatha.lk.

* Primary Application Channel: Applications can be sent digitally via email or coordinated through designated corporate mobile links.

* Dedicated Career Email Address: Forward your comprehensive, updated Curriculum Vitae (CV) directly to `careers@siyapatha.lk`.

* Mobile Contact Protocol: Candidates can reach out or coordinate application steps via WhatsApp or direct call on 076 375 9594.

* Resume Details: Ensure your CV clearly outlines your permanent residential location, preferred position (Recoveries Officer or Call Center), exact work experience timeline, and language proficiencies.

* Email Subject Line Protocol: It is mandatory to explicitly state the exact position name and your preferred location in the subject line of your email (e.g., "Application for Recoveries Officer - Homagama" or "Application for Recoveries Call Center - Colombo") to guarantee correct departmental filtering.