Pawning Associate Job Opportunity 2026 – Commercial Bank (Island-wide Branches)

About the Job

Commercial Bank of Ceylon PLC, widely celebrated as the "Most Awarded Bank in Sri Lanka," has officially opened doors for applications to fill vacancies for the role of Pawning Associate on a Fixed Term Contract. Built upon an enduring vision of being the most technologically advanced, innovative, and customer-friendly financial organization, Commercial Bank continues to progress steadily while holding the unique prestige of being the first Sri Lankan bank to be listed amongst the Top 1000 Banks in the World. The institution's unparalleled record of success is strongly supported by an unmatched suite of modern digital offerings and superior standards in service, stability, and performance, positioning it to ascend to even greater heights in the financial sector.

Stepping into the role of a Pawning Associate means becoming an essential part of the bank's frontline customer operations across its expansive branch network. Pawning and gold-backed lending represent a massive, highly trusted segment of traditional and modern retail banking services in Sri Lanka, offering instant liquidity to a diverse cross-section of the public. In this position, the selected candidates will carry out the critical task of supporting branch operations by efficiently managing day-to-day pawning transactions. Your core focus will be to ensure absolute compliance with strict company policies and regulatory guidelines, balancing efficient, high-speed customer execution with the proper safeguarding of high-value pledged items.

Operating within Commercial Bank's retail division demands absolute personal integrity, attention to detail, and top-tier service standards. This recruitment drive covers an extensive selection of branches across multiple regions, making it a brilliant opportunity for professionals looking to build a career near their hometowns or within key commercial hubs. The bank invites applications preferably from individuals willing to work across a vast array of branches, including Aluthgama, Beliatta, Biyagama, Chunnakam, Colombo 11, Delkanda, Elpitiya, Enderamulla, Galle, Hambantota, Hettipola, Homagama, Horana, Ibbagamuwa, Ja-Ela, Kaduruwela, Kahawatta, Kandana, Karapitiya, Kaduwela, Kiribathgoda, Kirillawala, Kirulapone, Kotahena, Madampe, Mahiyangana, Malabe, Matara, Minuwangoda, Padukka, Pelawatta, Raddolugama, Seeduwa, and Tangalle.

Job Details

As a Pawning Associate at Commercial Bank, your daily routine will involve an intensive mix of technical gold appraisal, financial data entry, transaction management, compliance tracking, and customer relationship management.

Your core operational tasks, duties, and responsibilities will include:

1. Transaction Execution and Item Appraisal:

* Efficiently conduct day-to-day pawning transactions, taking full responsibility for the systematic acceptance, precise valuation, and formal release of gold and pledged items.

* Verify the authenticity, weight, and quality parameters of pledged articles carefully to protect the branch against financial risk or fraud.

2. Data Input and Record Reliability:

* Accurately and swiftly input detailed transaction fields, customer parameters, and valuation results into the bank’s core digital software system.

* Maintain clean, organized, and reliable physical and digital transaction records to facilitate seamless administrative tracking.

3. Secure Documentation and Safekeeping:

* Ensure highly secure documentation is generated for each facility and maintain strict adherence to internal guidelines regarding the physical safekeeping and storage of high-value pawned items within the vault.

* Verify that storage tags, vault seals, and structural insurance protocols match internal audit requirements precisely.

4. Account Management and Lifecycle Processing:

* Manage the complete lifecycle of pawning accounts efficiently, which includes processing new facilities, executing renewals, handling formal redemptions, and managing customer part payments.

* Monitor accounts systematically to identify overdue facilities and provide timely updates to branch management.

5. Premium Service and Inquiry Resolution:

* Deliver an exceptionally professional, empathetic, and courteous standard of customer service to all walk-in clients.

* Address and resolve diverse customer inquiries, explaining interest calculations, tariff structures, and payment terms clearly.

6. Reporting, Compliance, and Business Promotion:

* Maintain structured internal records and regularly generate precise operational reports for audit and monitoring purposes.

* Adhere strictly to institutional compliance frameworks, internal audit benchmarks, and statutory Anti-Money Laundering (AML) regulations.

* Drive the proactive promotion of pawning products within the local branch ecosystem to achieve the branch’s predefined monthly pawning budget.

Requirements and Qualifications

To secure a spot within the Most Awarded Bank in Sri Lanka, candidates must demonstrate a strong baseline of secondary education, proven technical expertise in gold assessment, and exceptional behavioral traits.

Academic Credentials and Professional Prerequisites:

* Age Limit: Candidates applying for this position should be below 35 Years of age.

* Foundational Education: Must have successfully passed the G.C.E. Ordinary Level (O/L) examination, explicitly possessing credit passes for both Mathematics and English.

* Core Experience: A minimum of 2 or more years of solid, practical experience specializing in pawning services and technical gold assessment is mandatory.

* Added Advantage: Prior working experience within a banking or financial services environment will be treated as a highly distinct advantage during selection.

Technical Competencies and Soft Skills:

* Industry Knowledge: A solid, functional understanding of contemporary retail lending, interest tariff applications, gold purity assessment techniques, and Anti-Money Laundering (AML) regulations.

* Service Excellence: Exceptional customer service excellence paired with strong verbal and interpersonal communication skills.

* Integrity and Ethics: High personal integrity, absolute professionalism in handling high-value financial transactions, and a strong sense of accountability.

* Resilience and Agility: Sharp negotiation skills coupled with proven problem-solving abilities under operational pressure to satisfy strict branch deadlines.

Job Benefits

Commercial Bank offers a premier corporate platform where dedication is met with market-leading rewards, structured support, and prestigious professional development.

* Attractive Remuneration Architecture: The successful candidate will be provided with an attractive remuneration package that is positioned competitively and commensurate with benchmarked financial institutions in Sri Lanka.

* High-Value Resume Branding: Working inside the first Sri Lankan bank to be listed amongst the Top 1000 Banks in the World adds massive credibility to your professional profile and resume.

* Robust Corporate Culture: Immerse yourself in a dynamic, highly supportive, and process-driven workspace that values service excellence, stability, and high performance.

* Extensive Branch Network: Opportunities for regional placement across a massive selection of island-wide branches, allowing you to optimize transport and balance personal life.

* Skills Enhancement: Gain deep experience working with advanced digital banking systems, risk parameters, and compliance frameworks under the guidance of top-tier banking professionals.

Other Details

Interested candidates are urged to follow the official administrative pathways carefully to ensure their applications are captured accurately by the corporate human resources department:

* Employer Identity: Commercial Bank of Ceylon PLC.

* Employment Type: Fixed Term Contract.

* CV Formatting: Ensure your Curriculum Vitae is cleanly formatted, up to date, and explicitly highlights your O/L credit results for Mathematics and English, along with your precise timeline of gold assessment experience.

* Application Timing: Since this is a popular island-wide recruitment drive for a leading commercial bank, early submission is highly recommended before the closing window.

Age below 35 years
Working type: full time
Location: Island-wide, Sri Lanka
Closing Date: 03.07.2026

Only shortlisted candidates will be contacted