Customer Service Executive Vacancy at Singer (Sri Lanka) PLC – Maharagama Service Centre 2026

About the job

Finding a rewarding career opportunity in Sri Lanka's competitive job market requires aligning with reputable organizations that value professional growth and customer satisfaction. Singer (Sri Lanka) PLC, widely recognized as one of the country's most trusted and leading retail giants, is currently expanding its operational team. The company operates with a strong vision to remain the market leader in elevating and enriching the everyday lives of Sri Lankan citizens. To fulfill this corporate vision and maintain high-quality service standards, Singer is seeking a dedicated, customer-focused, dynamic, and service-driven professional for the post of Customer Service Executive (also referred to as Customer Experience Executive) at their Maharagama Service Centre.

The Maharagama Service Centre plays a vital role in Singer’s customer service network, acting as a crucial touchpoint for client engagement, technical inquiries, and post-purchase service management. As a Customer Service Executive, the selected individual will be responsible for strengthening front-end service operations. This role is central to maintaining exceptional customer satisfaction levels, ensuring rapid and efficient issue resolution, and fostering continuous service improvements across all customer touchpoints. Operating in a fast-paced environment, the executive will bridge the gap between customer expectations and internal operations, establishing seamless operational efficiency and solidifying customer trust.

Job Details

* Company Name: Singer (Sri Lanka) PLC

* Position Title: Customer Service Executive / Customer Experience Executive

* Service Location: Maharagama Service Centre, Sri Lanka

* Job Type: Full-Time / Permanent Corporate Placement

* Industry Category: Retail, Electronics, Customer Experience, and After-Sales Support

* Application Method: Email Application

* Official Application Contact Email: careers@singersl.com

* Corporate Headquarters Address: No. 112, Havelock Road, Colombo 05, Sri Lanka

* Career Level: Experienced / Mid-Level Corporate Role

* Closing Date: 2026.09.08

Requirements and qualifications

To qualify for this critical role within Singer (Sri Lanka) PLC, candidates must demonstrate a solid educational background, relevant industry expertise, and strong interpersonal skills. The company seeks proactive individuals who can handle complex client requests under tight schedules while maintaining absolute professional decorum.

* Educational Background: Candidates must possess a Higher National Diploma (HND) or a Bachelor's Degree in Engineering, Management, Business Administration, or an equivalent academic qualification from a recognized institution.

* Professional Experience: A minimum of three (3) years of hands-on work experience in a professional customer service or customer experience role is mandatory. Applicants with prior managerial exposure or leadership experience in service hubs will hold a distinct advantage.

* Language Proficiency: Exceptional verbal and written communication skills in both Sinhala and English are required. Additional proficiency in the Tamil language will be considered an added advantage during the candidate evaluation process.

* Technical Competencies: Strong analytical capacity, problem-solving skills, and decision-making abilities. Candidates must display high proficiency in Microsoft Office applications (specifically Advanced MS Excel) and demonstrate working familiarity with modern Customer Relationship Management (CRM) operational software systems.

* Soft Skills & Working Style: Demonstrated capacity to perform effectively under pressure, multitask efficiently, handle multiple individual customer cases simultaneously, and maintain a positive attitude. Strong interpersonal capabilities are essential to build and maintain lasting relationships with retail customers, corporate clients, and VIP stakeholders.

Job benefits

Working with a premier retail company like Singer (Sri Lanka) PLC comes with numerous personal, financial, and professional benefits designed to support long-term career stability and personal well-being.

* Career Progression: Employees gain access to structured corporate ladder progression within a respected national company, providing vast opportunities for internal promotions and management-level transitions.

* Competitive Compensation: Singer offers highly competitive salary packages structured in alignment with industry standards, complemented by performance-based rewards and corporate incentives.

* Corporate Reputation: Joining a recipient of the 'SLIM-KANTAR People’s Brand of the Year' award for 19 consecutive years provides high job stability, prestigious personal recognition, and a professional platform for career development.

* Professional Development: Employees work in a dynamic corporate environment that fosters continuous learning, training in advanced CRM workflows, and hands-on skill development in modern customer service operations.

* Healthy Work Environment: Work alongside supportive corporate teams, management professionals, and technical specialists dedicated to fostering collaborative corporate growth and high customer satisfaction.

Other details

* Job Role Responsibilities:

  1. Serving as the primary point of contact for clients, delivering empathetic, prompt, and highly professional resolutions to customer inquiries, complaints, and service issues.

  2. Ensuring timely execution and resolution of reported issues strictly in accordance with defined company service-level standards and established operational turnaround times.

  3. Coordinating closely with internal technical, operational, and logistics teams to efficiently resolve complex or escalated customer cases.

  4. Continually monitoring branch service performance metrics, collecting customer feedback, analyzing service trends, and identifying actionable operational improvement opportunities.

  5. Supporting customer journey mapping, process optimization, internal quality assurance procedures, and management reporting to elevate the overall customer experience.

* Application Process: Interested and eligible job seekers should prepare an updated, professional Curriculum Vitae (CV) along with contact details of two non-related referees. Submit your CV directly via email to careers@singersl.com. 

* Ensure that you mention the job title "Customer Service Executive - Maharagama Service Centre" clearly in the subject line of your email submission.

Disclaimer

This job vacancy announcement is published purely for general information and educational purposes for job seekers across Sri Lanka. Our website operates as an independent job information aggregation portal and is not directly affiliated, associated, authorized, endorsed by, or in any way officially connected with Singer (Sri Lanka) PLC or any of its subsidiaries. All company names, logos, trademarks, and registered trademarks mentioned in this post are the property of their respective owners. Candidates are strongly advised to verify all job details, terms, and requirements directly with the official employer through their verified contact email (careers@singersl.com) before submitting personal documents or accepting employment offers.