About the job
National Development Bank PLC, prominently known to Sri Lankans as NDB Bank, has officially opened high-potential career opportunities under its latest recruitment drive. Operating with the inspiring and modern theme, "It’s Time to Challenge Your Limits – Champion Retail Success," NDB Bank is actively inviting young, dynamic, and goal-oriented individuals to join its elite team. Due to major corporate and business expansion, NDB Bank is currently looking for dedicated Collections Associates to join its specialized Retail Collections and Recoveries Unit. Stationed at the bank’s prestigious Colombo Head Office, this critical role represents a premium entry-point into the professional banking sector, allowing young talent to build a solid foundation under the guidance of one of Sri Lanka’s most awarded financial institutions.
NDB Bank is a powerhouse in Sri Lanka’s financial ecosystem. Established in 1979 as a premier development finance institution, NDB has successfully transformed over the decades into the fourth-largest private commercial bank in Sri Lanka. Renowned for its corporate transparency, governance, and cutting-edge digital infrastructure, NDB is a consistent recipient of local and international accolades. It has been recognized as the "Retail Bank of the Year" and "Best Bank in Sri Lanka" by global authorities like Euromoney and Global Finance. In addition, the bank has been proudly named one of the "Top 50 Best Workplaces in Sri Lanka" by Great Place To Work, reinforcing its reputation as an employer of choice that prioritizes continuous employee empowerment, career training, and mutual growth.
Job Details
As a Banking Associate in the Retail Collections & Recoveries Unit, you will manage a varied portfolio of retail customer accounts, ensuring timely collection of dues while preserving NDB's high customer satisfaction standards.
Your core day-to-day duties and operational responsibilities will include:
* Delinquent Account Management: Proactively contact retail banking customers regarding outstanding payments and systematically work to recover delinquent dues.
* Negotiation & Payment Restructuring: Utilize professional communication and persuasive negotiation skills to establish realistic, structured repayment agreements with clients.
* Customer Service and Financial Guidance: Act as a helpful advisor, maintaining a polite, courteous, and highly solutions-focused attitude to assist customers in solving their payment challenges.
* Data Tracking and Reporting: Maintain accurate records of all customer interactions, recovery progress, and payment commitments within the bank’s secure credit-tracking databases.
* Cross-Functional Collaboration: Work closely with credit analysts, regional branch networks, and senior compliance teams to align collections activities with broader banking guidelines and risk strategies.
Requirements and Qualifications
NDB Bank is actively looking to groom young, passionate, and energetic talent. You do not need years of specialized banking experience to apply; instead, the bank prioritizes strong soft skills, a positive attitude, and the determination to succeed.
To qualify for a position within this unit, you must meet the following criteria:
Academic Credentials & Age Limits:
* Age Profile: Candidates must be below 24 years of age, making this an ideal entry-level role for fresh school leavers and young graduates.
* A/L Qualifications: Must possess at least two (02) passes at the G.C.E. Advanced Level (A/L) examination in one sitting.
Required Soft Skills and Core Competencies:
* Adaptability: The ability to deal effectively, professionally, and confidently in a rapidly changing, fast-paced corporate environment.
* Negotiation and Drive: Must be highly self-motivated, demonstrating a superior level of initiative coupled with strong negotiation skills.
* Team Synergy: A strong commitment to being a collaborative team player focused on achieving collective business and recovery targets.
* Customer-First Mindset: A courteous, highly patient, and solutions-focused approach when communicating with customers.
* Listening & Communication: Possess excellent listening and analytical problem-solving skills, accompanied by strong verbal and written communication abilities.
* Residential Location: Candidates residing within Colombo and its immediate suburbs are highly preferred.
Job Benefits
Starting your professional career at NDB Bank brings outstanding personal rewards, comprehensive skill development, and robust long-term career prospects:
* Elite Resume Value: Building your early career at NDB Bank—one of Sri Lanka's largest and most respected commercial institutions—instantly adds massive market value and prestige to your resume.
* Professional Skill Training: Receive formal training in professional negotiation, financial needs analysis, credit risk evaluation, and customer psychology from industry experts.
* Excellent Workplace Culture: Work within an environment officially recognized as one of the "Top 50 Best Workplaces in Sri Lanka" by Great Place To Work, ensuring a healthy, supportive, and inclusive team culture.
* Fast-Track Career Advancement: High-performing Banking Associates benefit from clear, merit-driven promotion pathways into core credit underwriting, banking operations, relationship management, and retail banking roles.
* Exposure to Corporate Networks: Work directly at the corporate head office, allowing you to network with senior executives, branch leaders, and diverse banking divisions.
Other Details
To apply for these vacancies, you must attend the scheduled walk-in interview. NDB’s recruitment team will assess candidates on-site, and the bank will correspond only with shortlisted applicants post-interview.
* Employer Name: NDB Bank PLC (National Development Bank).
* Target Unit: Retail Collections and Recoveries Unit.
* Target Position: Banking Associate.
* Interview Mode: Physical Walk-In Interview.
* Documents to Bring: You must bring your updated Curriculum Vitae (CV) and your National Identity Card (NIC).
* Interview Date: 24th July 2026.
* Interview Timing: From 09:00 A.M. to 01:00 P.M..
* Interview Venue: NDB Bank Head Office - No. 40, Nawam Mawatha, Colombo 02.
* Recruitment Authority: Vice President - Human Resources, NDB Bank.
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