Account Relationship Officer Job Opportunity at Pan Asia Bank

About the job

Pan Asia Banking Corporation PLC, dynamically recognized and celebrated across the island as "The Truly Sri Lankan Bank," has officially declared open applications for the highly sought-after position of Account Relationship Officers within its specialized Business Banking division. Armed with a prestigious and proud history of over 30 years of operational excellence in the local financial landscape, Pan Asia Bank is currently navigating an exciting, highly progressive growth journey. This upward trajectory is strongly validated by an impressive array of high-profile national and international recognitions. The bank has been consistently honored as one of the Top 40 business entities in Sri Lanka by the esteemed Business Today magazine, while also maintaining a strong presence as one of the most awarded corporate entities in the country by LMD.

Furthermore, Pan Asia Bank has earned global acclaim for its pioneering efforts in sustainability and ethical governance. The institution has been proudly crowned the "Best Green Bank in Sri Lanka" by Global Banking & Finance, the "Best Bank for ESG" by International Business Magazine, and the "Best CSR Bank" by Brands & Business Magazine, to name just a few of its recent accolades. This rich tapestry of achievements reflects a bank that does not merely manage financial assets, but actively contributes to the green transition, social responsibility, and sustainable economic progress of Sri Lanka.

Stepping into the role of an Account Relationship Officer in the Business Banking division means joining a high-performing, customer-centric corporate culture that prioritizes sustainable economic growth, collaborative teamwork, and operational brilliance. In the contemporary banking sector, Business Banking and small-to-medium enterprise (SME) partnerships serve as the primary engine driving national economic development. As an Account Relationship Officer, you are positioned at the absolute forefront of this commercial engine. You will not be handling basic administrative banking routines; instead, you will act as a strategic financial partner to corporate clients, retail merchants, and expanding business entities.

Job Details

As an Account Relationship Officer – Business Banking at Pan Asia Bank, your daily operational routine will require an elegant blend of aggressive portfolio growth, active market intelligence gathering, client servicing, and cross-functional branch coordination. You will report through the Business Banking hierarchy and work closely with regional leaders to execute the bank's central liability strategy.

Your core duties, key learning pathways, and day-to-day operational responsibilities will include:

1. Active Portfolio Growth and Client Acquisition:

* Drive the expansion of the bank's Current Account Portfolio by actively strengthening relationships with the existing customer base and strategically acquiring new business banking and SME clients.

* Conduct comprehensive market mapping across your assigned region to identify high-value corporate depositors, commercial merchants, and prospective SME borrowers.

* Tailor transactional banking and cash management solutions to meet the unique operational requirements of diverse corporate sectors, ensuring high customer retention.

2. Fee-Based Revenue Generation:

* Enhance the bank’s non-interest income stream by actively introducing innovative fee-based facilities, online payment gateways, corporate trade services, and transactional banking solutions.

* Analyze the financial structures of corporate clients to pitch relevant treasury products, foreign exchange services, and advanced cash management systems.

* Ensure all fee-based services are delivered seamlessly, maintaining a perfect balance between institutional profitability and competitive customer pricing.

3. Aggressive Sales Strategy Execution:

* Formulate and execute highly targeted, aggressive sales strategies specifically designed to attract new business banking and SME customers to the bank.

* Conduct professional sales pitches, deliver comprehensive product presentations to business boards, and lead commercial negotiations to secure new corporate relationships.

* Participate actively in regional commercial events, business forums, and trade exhibitions to represent Pan Asia Bank and capture fresh leads.

4. Delivering Premium Service Standards:

* Deliver a remarkably high standard of personalized service by responding promptly to customer inquiries, resolving operational issues, and managing client expectations gracefully.

* Coordinate cohesively with regional branch managers, credit risk departments, treasury units, and back-office support teams to streamline operational workflows and fast-track client requests.

* Act as the primary point of contact for corporate clients, managing their day-to-day transaction disputes, account updates, and regulatory documentation requirements.

5. Regional Current Account Transaction Management:

* Oversee and efficiently manage all current account transaction requirements, high-value deposit transfers, and fund clearances within your designated region.

* Monitor regional transaction volumes, analyze portfolio behavior, and proactively flag any unusual drop in account activity or client outflows.

* Ensure all regional current account activities are executed in strict alignment with the central bank’s regulatory guidelines and the internal audit parameters of Pan Asia Bank.

Requirements and Qualifications

Pan Asia Bank is actively hunting for highly energetic, self-motivated, and target-driven banking professionals who possess a strong commercial mindset, excellent bilingual communication capabilities, and a proven track record in financial sales.

To be considered for this competitive executive role, candidates must satisfy the following criteria:

Academic Credentials and Professional Prerequisites:

* Academic/Professional Background: Possessing a full or part qualification in Sales, Marketing, or Banking from a recognized professional institute or university is highly beneficial and will be treated as an advantage.

* Required Experience: Candidates must possess a minimum of 2 to 3 years of solid, hands-on experience operating within the banking or financial services sector.

* Specialized Exposure: Direct, proven exposure to Liability Sales, Business/Transactional Banking, or Relationship Banking is mandatory.

* Operational Literacy: A strong, functional knowledge of basic banking operations, including the clearing and handling of cash and cheque facilities, is highly beneficial.

Technical Competencies and Language Skills:

* Bilingual Fluency: Strong communication and presentation skills in both Sinhala and English are required to manage diverse customer bases and correspond professionally with corporate decision-makers.

* Computer Literacy: High proficiency in standard office suites, CRM databases, and core banking software systems to manage digital client portfolios.

Soft Skills and Behavioral Attributes:

* Sales Mindset: A target-driven professional with proven, market-tested skills in strategic planning, client negotiation, and financial sales.

* Personality Matrix: A highly confident, outgoing, and friendly personality combined with a powerful sales and client-first customer service mindset.

* Resilience: The innate ability to work productively under pressure, meet aggressive monthly liability targets, and navigate a fast-paced corporate environment.

Job benefits

An executive career with Pan Asia Bank brings a highly competitive, rewarding, and growth-oriented corporate experience packed with unique professional advantages:

* Attractive Remuneration Package: The successful candidate will be provided with an attractive, highly competitive basic salary and a premium compensation structure commensurate with prevailing banking industry standards.

* Comprehensive Fringe Benefits: Enjoy an extensive range of corporate fringe benefits designed to secure your financial and personal well-being.

* Elite Corporate Resume Value: Aligning your career with "The Truly Sri Lankan Bank"—an award-winning, Top 40 corporate entity with 30+ years of trust—adds immense credibility and professional weight to your resume.

* Accelerated Career Progression: Pan Asia Bank actively promotes a merit-driven environment, offering clear, structured pathways for rapid promotion into senior relationship management, corporate banking, or branch management roles.

* Continuous Professional Grooming: Benefit from high-value internal and external training programs, advanced negotiation workshops, and masterclasses led by banking veterans.

* Positive and Inclusive Work Culture: Immerse yourself in a collaborative, innovative, and highly motivating workspace that respects individuality and actively values your ideas.

Other Details

To ensure your professional profile is filtered correctly by the central recruitment department, please follow the official submission guidelines carefully:

* Employer Identity: Pan Asia Banking Corporation PLC (Pan Asia Bank).

* Target Division: Business Banking Division.

* Corporate Head Office Address: No. 450, Galle Road, Colombo 03, Sri Lanka.

* Target Position: Account Relationship Officers – Business Banking.

* Recruitment Authority: Assistant General Manager – Human Resources.

* Primary Mode of Application: Interested and qualified candidates are invited to submit their updated, comprehensive resumes digitally through the bank’s official online career portal.

* Submission Deadline: All digital applications and resumes must be successfully uploaded and submitted before the specified closing deadline.

* CV Optimization Tip: Ensure your Curriculum Vitae (CV) explicitly details your 2 to 3 years of experience in the banking sector, highlighting your exposure to liability sales, business banking, current account growth, and transactional banking.

* Referee Requirements: Your resume should include the updated contact numbers, official designations, and email addresses of two non-related corporate referees who can vouch for your professional conduct.